Diploma in Hospitality and Tourism
Diploma in Hospitality and Tourism
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1. Management Fundamentals 0/10
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Lesson 1.1Motivating Employees
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Lesson 1.2Foundations of Control
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Lesson 1.3Managing change & Innovations
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Lesson 1.4Introduction to Management & Organizations
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Lesson 1.5Environmental Constraints on Managers
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Lesson 1.6Planning & Benchmarking
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Lesson 1.7Decision Making
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Lesson 1.8Organizing
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Lesson 1.9Communication
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Lesson 1.10Leadership
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2. Micro Economics 0/5
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3. Business Law 0/6
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4. Statistics for Business 0/5
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5. English Fundamentals 0/5
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6. Computer Applications in Business 0/2
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7. Sales Management 0/4
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8. Business Ethics 0/2
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9. Macro Economics 0/6
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10. Fundamentals of Marketing 0/4
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11. Introduction to HRM 0/3
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12. Fundamentals of Accounting 0/9
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13. Project Management 0/14
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Lesson 13.1Project Life Cycle and Organization
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Lesson 13.2Introduction
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Lesson 13.3The Standard for Project Management of a Project
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Lesson 13.4Project Integration Management
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Lesson 13.5Project Scope Management
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Lesson 13.6Project Time Management
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Lesson 13.7Project Cost Management
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Lesson 13.8Project Quality Management
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Lesson 13.9Project Human Resource Management
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Lesson 13.10Project Communications Management
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Lesson 13.11Project Risk Management
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Lesson 13.12Project Procurement Management
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Lesson 13.13Professional Responsibility
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Lesson 13.14PMP® Test Preparation
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14. Strategic Management 0/4
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15. Introduction to Hospitality & Tourism 0/4
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16. Managing Front Office Operations 0/5
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17. House Keeping 0/11
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Lesson 17.1Role of Housekeeping in Hospitality
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Lesson 17.2Planning & Organizing Housekeeping Department
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Lesson 17.3Managing Inventories
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Lesson 17.4Controlling expenses
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Lesson 17.5Safety & Security
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Lesson 17.6Managing Laundry
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Lesson 17.7Guestroom cleaning
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Lesson 17.8Public area cleaning
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Lesson 17.9Ceilings, walls, furniture, fixture cleaning
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Lesson 17.10Bed, linen and uniform cleaning
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Lesson 17.11Carpet and floors cleaning
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18. Food & Beverage Management 0/9
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Lesson 18.1The food service industry – origin and types
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Lesson 18.2Organizing food and beverage operations
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Lesson 18.3Nutrition and food service operations
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Lesson 18.4The Menu – pricing, types, design, style
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Lesson 18.5Standard product cost and pricing strategies
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Lesson 18.6Food and beverage service
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Lesson 18.7Preparation of food items
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Lesson 18.8Sanitation and safety
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Lesson 18.9Facility design and layout
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19. Hospitality Law 0/13
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Lesson 19.1The Canadian Legal System; Human Rights in Canada; The Law of Contracts
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Lesson 19.2The Law of Negligence
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Lesson 19.3The Accommodation Sector
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Lesson 19.4The Restaurant Sector: Food
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Lesson 19.5The Beverage Service Sector: Alcohol
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Lesson 19.6The Innkeeper- Guest Relationship
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Lesson 19.7Innkeepers
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Lesson 19.8Guests
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Lesson 19.9Protection of Guests and their Property
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Lesson 19.10Regulatory Requirements
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Lesson 19.11Ownership and Management
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Lesson 19.12Employees and Employment Standards
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Lesson 19.13The Travel Industry
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20. Training & Development in Hospitality Industry 0/14
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Lesson 20.1A Case for Training and Development
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Lesson 20.2Training and Development as an Investment
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Lesson 20.3Assessing Training Needs
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Lesson 20.4Instructional Design
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Lesson 20.5Training Tools and Techniques
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Lesson 20.6Training with Technology
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Lesson 20.7Measuring and Evaluating Training and Development
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Lesson 20.8Training the Trainer
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Lesson 20.9Orientation and Socialization
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Lesson 20.10Hourly Employee Training
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Lesson 20.11Mentoring
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Lesson 20.12Supervisory and Management Development
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Lesson 20.13Executive Education
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Lesson 20.14Outsourcing Training and Development
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21. Managing Technology in Hospitality Industry 0/12
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Lesson 21.1Using Information Technology to Drive Competitive Advantage
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Lesson 21.2Computing Essentials
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Lesson 21.3Networks and Security
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Lesson 21.4E-commerce
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Lesson 21.5Restaurant Management Systems
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Lesson 21.6Hotel and Resort Technology
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Lesson 21.7Hotel Global Distribution Systems and Channels
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Lesson 21.8Databases
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Lesson 21.9Competing on Knowledge: How the Power of Information Can Enable Great Things
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Lesson 21.10Technology in the Casino Industry
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Lesson 21.11Technology for the Meetings and Events Industry
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Lesson 21.12Strategic Hospitality Technology Investment
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22. International & Canadian Tourism 0/12
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Lesson 22.1Understanding Tourism
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Lesson 22.2Tourism Guests and Hosts
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Lesson 22.3Planning, Developing, and Marketing a Destination
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Lesson 22.4Transportation
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Lesson 22.5Accommodations
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Lesson 22.6Food and Beverage
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Lesson 22.7Recreation
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Lesson 22.8Adventure Tourism and Outdoor Recreation
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Lesson 22.9Events
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Lesson 22.10Travel Services
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Lesson 22.11Tourism Services
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Lesson 22.12Challenges and the Future
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23. Co-op Placement 0/1
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